Shipping & Returns

Shipping & Returns Policy

Effective Date: August 25, 2026

Last Updated: August 25, 2026

At Cursed Industry (cursedindustry.com), we are committed to providing reliable shipping and clear support for your orders. Because we sell regulated electronic nicotine delivery systems (ENDS), disposable vapes, and related accessories, our shipping and return operations must strictly adhere to federal, state, and local laws, including the PACT Act.

Please review our Shipping and Returns Policy thoroughly prior to placing an order.

Part I: Shipping Policy

1. Mandatory Age Verification Prior to Shipment

  • Every order requires successful age and identity verification (21+) before fulfillment begins.

  • If your order cannot be automatically verified through our system, you will receive an email requesting a valid government-issued photo ID. Orders will remain on hold until verification is complete. Unverified orders will be cancelled and refunded.

2. Processing & Handling Times

  • Standard order processing takes 1–3 business days (excluding weekends and major holidays).

  • During major sales, product drops, or holiday periods, processing times may extend slightly.

  • You will receive an automated tracking email as soon as your shipping label is generated and scanned by the carrier network.

3. Delivery Carrier & Adult Signature Required (21+)

  • In compliance with federal regulations, all vapor and ENDS shipments are transported via authorized regional delivery carriers or compliant couriers.

  • Adult Signature Required: An adult of legal purchasing age (21+) with a valid, government-issued photo ID must be physically present to sign for the package upon delivery.

  • Carriers will not leave packages unattended on doorsteps, porches, or mailrooms.

4. Shipping Restrictions & Prohibited Locations

  • Jurisdictional Bans: We do not ship to states, counties, cities, or municipalities that enforce flavor bans, direct-to-consumer delivery bans, or strict online sales prohibitions. Orders addressed to restricted areas will be automatically flagged, cancelled, and refunded.

  • No P.O. Boxes / Military Addresses: Due to carrier mandates and regulatory restrictions, we cannot ship to standard P.O. Boxes, APO, FPO, DPO, or international forwarding addresses.

  • Domestic U.S. Only: We currently only ship to authorized locations within the United States.

5. Failed Deliveries & Returned Packages

  • If a package is returned to our facility due to an incorrect address entered at checkout, carrier non-delivery after maximum attempts, or failure to provide an Adult Signature (21+), the order will be refunded minus original shipping fees, return carrier fees, and a 15% restocking fee.

Part II: Returns, Claims & Refunds Policy

Due to health, hygiene, and consumer safety regulations regarding vapor and consumable products, all sales of disposable vapes, opened e-liquids, replacement pods, coils, and tanks are final. We do not accept returns for buyer's remorse, flavor preference, or general change of mind.

Returns, replacements, or store credits are handled strictly on a case-by-case basis for valid defects or order errors, and must be initiated by contacting our support team directly.

1. Valid Reasons for a Claim

We will only evaluate claims for the following issues:

  • Defective on Arrival (DOA): The disposable vape or hardware unit is completely non-functional immediately upon unboxing (e.g., auto-firing, failing to activate, dead battery out of the box, or severe leakage in factory packaging).

  • Incorrect Item Received: You received an item that does not match the product, flavor, or nicotine strength specified on your order invoice.

  • Damaged in Transit: The exterior packaging arrived crushed, compromised, or damaged, affecting product functionality.

  • Missing Items: An item listed on your packing slip was omitted from your package.

2. Time Limits for Claims

  • DOA / Defective Items: Must be reported within 48 hours of carrier delivery timestamp.

  • Incorrect, Missing, or Damaged Items: Must be reported within 72 hours of carrier delivery timestamp.

  • Claims submitted outside of these windows will not be approved.

3. Proof & Documentation Requirements

To initiate a return or replacement, you must contact our customer support team at cs@cursedindustry.com. We do not accept unauthorized returns sent back without prior approval.

Every claim must include the following information and verifiable proof:

  1. Order Details: Your full name, order number, and email address used at checkout.

  2. Detailed Description: A clear explanation of the defect or error.

  3. Photographic Evidence:

    • A clear photo of the item showing the device and the defect (if visible).

    • A photo of the original product packaging, including the authenticity scratch code / batch code / QR code on the box.

    • A photo of the packing slip and shipping label on the parcel.

  4. Video Proof (Mandatory for DOAs/Non-Firing Disposables):

    • A brief video clearly demonstrating the issue (e.g., attempting to draw from the device, LED light indicator showing failure, or persistent auto-firing).

4. Step-by-Step Return Process

[Contact Support] ──> [Submit Evidence] ──> [Claim Review] ──> [Resolution / Return]

  1. Email Support: Send your complete claim package to cs@cursedindustry.com within the allowed reporting window.

  2. Review & Evaluation: Our team will review the provided photo/video proof within 1–2 business days.

  3. Resolution:

    • Direct Resolution: In most verified DOA or defective cases, our team will issue an immediate replacement or store credit without requiring you to mail back the compromised item.

    • Authorized Return (RMA): If physical inspection is necessary, we will issue a Return Merchandise Authorization (RMA) along with return mailing instructions. Items returned without an approved RMA number will be rejected.

  4. Refund / Credit Issuance: Approved refunds are processed back to the original payment method within 3–5 business days of claim resolution, subject to your financial institution’s processing times.

5. Non-Eligible Items & Conditions

We cannot approve claims or issue refunds for:

  • Normal cosmetic wear, minor scratches, or slight wear on outer packaging.

  • Depleted disposable vapes where the e-liquid or battery life has naturally expired through standard use.

  • Flavor dissatisfaction or subjective personal preference.

  • Physical damage, water damage, dropping, tampering, or improper charging (e.g., using fast chargers exceeding manufacturer voltage limits).

6. Contact Us

To start a return claim or check the status of your shipment, reach out to our team:

  • Company: Cursed Industry

  • Website: cursedindustry.com

  • Customer Support Email: cs@cursedindustry.com